What registered managers need to know about managing a service and managing people

Registered managers are at the heart of their organisation, managing their service and their team. We look at the essential information registered managers need to know and support available.

Managers are responsible for leading effective and supported teams, and delivering a safe, high-quality service. These are both big responsibilities in ensuring that people are receiving the care and support they need.

These are some of the key responsibilities that managers need to keep on top of as part of managing their service and people.

Delivering ‘Good’ and ‘Outstanding’ care

Our data highlights how important a registered manager is in delivering ‘Good’ and ‘Outstanding’ care. Services with a stable registered manager in place have higher Care Quality Commission (CQC) ratings.

The CQC inspection process is changing, with the new Single Assessment Framework taking over from the previous inspection model.

It’s important that managers are up-to-date with the new framework and what it means for them preparing for inspection and achieving ‘Good’ or ‘Outstanding’ care.

Our updated Good and Outstanding care guide available to registered manager members gives further information on the 34 new quality statements and tangible ways to achieve them. You can also find more information about the new framework in our blog from a registered manager who has already been through the process.

Find out more about the new framework and providing ‘Good’ and ‘Outstanding’ care.

Safeguarding

Registered managers play a critical role in ensuring the safety of the people they support.

Taking responsibility for safeguarding is a crucial part of a registered manager’s role. This includes ensuring effective references are obtained for all staff, ensuring all staff are up-to-date with the relevant skills and knowledge to conduct their tasks safely, and ensuring all staff also understand their roles and responsibilities in keeping people safe.

You can find out more about safeguarding with our guide.

Creating a positive workplace culture

When it comes to managing a service and managing people, creating a positive workplace culture is important and this should be a priority for managers.

Workplace culture is the character and personality of your organisation. Having a positive culture is vital to delivering high-quality care and support, and in ensuring staff feel happy, supported, and rewarded in their roles.

Registered managers are vital in developing and maintaining a positive workplace culture, and a manager’s impact on staff job satisfaction can’t be underestimated. Our data shows that turnover rates among staff are lower when an experienced registered manager is in post.

Three areas of a positive workplace culture which have been shown to have the greatest impact on the quality of care are inclusion, compassion and collaboration.

Find support for developing a positive workplace culture with our toolkit.

Performance management and supervision

An integral part of managing people is performance management and supervision. Managing the performance of your team and ensuring they have the skills, confidence, and motivation to carry out their roles effectively is fundamental in ensuring your team are delivering high-quality care to the people you support.

Effective supervision of teams builds good relationships with your staff, allows any issues to be addressed and provides an opportunity for reward and recognition.

Find out more about performance management and supervision.

Workforce planning

Workforce planning is about making sure you have the right people in the right place at the right time to be able to meet organisational needs and objectives.

As a registered manager workforce planning is an important part of the role. This can include managing staff rotas, contingency planning for periods such as winter where there may be higher demand for care and fewer staff available, and succession planning for the future to ensure you’ll have the workforce in place to meet the changing and growing need for care and support in the future and to meet your organisational goals.

Find more information and practical support for workforce planning with our resources.

Find more support for managing a service and managing people.

Discover our other resources and information for registered managers on our #ChampioningRMs spotlight webpage.

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