Well-led services know the importance of ensuring an inclusive and fair culture applies as much to their workforce as it does to the people they support.
A diverse workforce can help you to meet the diverse needs of the people you support. All regulated providers should recognise the value of improving the equality and equity of their workforce and continually strive to strengthen it.
Inspection focus may take a closer look at what you are doing around non-discriminatory practice and protecting people’s human rights. The CQC will also be interested in the systems and processes in place to support staff wellbeing, something they will have also touched upon in Caring inspection focus.
Expect interviews to predominantly focus on the staff team themselves, but inspectors will also talk with managers and potentially others who use and engage with your service.
Documented evidence needed might include polices and procedures related to workforce equality, diversity, and inclusion. Inspectors may want to see evidence of fair recruitment practices, reviews you have done into gender pay, how equality and diversity training is embedded across your service etc.
To learn more about how you can meet this area of CQC inspection, take a look at GO Online.
Watch the film here: https://vimeo.com/790357013