The CQC Well-led focus will begin by looking at the vision, strategy, and culture of your organisation.
The CQC inspectors will want to know what role your managers and leaders play in setting the culture of the service, ensuring it is open and transparent.
They’ll be expecting that the culture of your service is based on ensuring the care you provide is based on equity, equality and human rights, diversity, and inclusion. Be prepared to share examples and demonstrate how managers lead by example on these matters.
Closed cultures have been a particular concern to the CQC so being able to evidence how you protect people from such will be important.
To meet CQC expectations, you will need to actively engage the people you support in shaping the culture, vision, and values. If you have got these right then both staff and the people you support should be proud of the service and the levels of care it provides.
When looking at the culture, the CQC will also want to know that there is effective team working and collaboration, that all staff are treated fairly, and they are valued and respected.
There may also be some focus on how your service assesses the social impact of the care you provide in the community.
As with other areas of inspection, evidence will be gathered by a combination of data collection, interviews, and review of documentation. Residential services should expect observations of care too.
Inspectors may want to see your strategy and vision, statement and values, associated policies and procedures … and a wide range of other written evidence so ensuring these are ready and available is important.
GO Online brings together resources, practical examples, and recommendations to meet this area of inspection.
Watch the film here: https://vimeo.com/790356798