Those managing and leading a CQC regulated service will need to have the skills, knowledge, experience and integrity to be effective in their role.
Whilst the CQC is not always prescriptive about what experience and qualifications managers and leaders must have, there will be an expectation that they are Fit and proper for the demands of their role.
Your managers and leaders will not only need the qualifications and experience to successfully run the service … but they should also be committed to ensuring that they continue to develop themselves.
Leading by example is important to inspire confidence in the wider staff team, with managers actively involved in the day to day running of the service - and often - the direct delivery of care.
From open-door policies to other accessible ways to engage, managers and leaders should be available to the people they support, their families and friends when needed.
Staff will equally have access to managers and leaders, trusting their advice, experience and expertise. If you have good or outstanding managers, they will inspire your staff team to provide high levels of care.
The CQC interviews may ask people about how competent the managers and leaders of the service are, whilst staff may also be asked of their views about management.
In terms of documentation, the CQC may look at evidence from your policies and procedures, minutes from meetings, etc.
To help you to meet this area of CQC inspection, look at the recommendations, practical examples and resources in GO Online.
Watch the film here: https://vimeo.com/790356830