The CQC will want to know how you protect people from experiencing inequalities related to their care and treatment. This will not only look at your own service but how you protect the people you support when they engage with other services in the community.
Inspectors will want to know how you tailor care, support, and treatment to avoid any inequalities and ensure people have equal access. This will require managers and staff to know about the barriers to care and treatment, and how to mitigate these in the day-to-day delivery of care.
The CQC will likely want to hear about how you support people with diverse needs around such matters. For some services, this may include your work with hard-to-reach groups in the community.
Expect the CQC to gather evidence primarily from interviewing the people you support, managers and staff, but potentially other groups and organisations you engage within the wider community too.
Be prepared to evidence how you encourage and enable people to share their experiences.
To learn more about how you can meet this area of CQC inspection, take a look at GO Online.
Watch the film here: https://vimeo.com/788208805