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GO Online: Inspection toolkit

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Equity in access

Being responsive means that your service is able to ensure the people you support can access the care, support, and treatment they need when they need it.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Equity in access

Duration 01 min 36 sec

Being responsive means that your service ensures people can access the care, support, and treatment they need when they need it.

Such care will need to be provided consistently, so you will need to have the systems and support in place to enable this to be the case. This will be reliant on effective relationships with health and social care partners, as well as the wider support in the community.

The CQC will want to know how you support people to access other services at the right time and when needed. Be prepared to explain in interviews and back up with documented evidence how this has happened.

Inspectors may also want to know how your service supports different people around reasonable adjustments, ensuring premises are accessible and responding to emergency unplanned care needs.

They’ll be looking for a responsive and flexible approach to providing care, rather than a one size fits all approach.

The CQC will interview the people you support about their experiences, as well as others from within your service but also the wider community. In residential services there may be observations too.

Expect inspectors to look at documented evidence in care plans and reviews, as well as advocacy and support records and your engagement with other services.

To learn more about how you can meet this area of CQC inspection, take a look at GO Online.

Watch the film here: https://vimeo.com/788208787

Resources

The practical resources below can help you to strengthen this area of CQC inspection. Use the filter to choose different types of resources or select based on related prompt.

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4 resource(s) found

Integrated health and social care for people experiencing homelessness (NG214)

Resource creator: National Institute of Health and Care Excellence (NICE)

This guideline covers providing integrated health and social care services for people experiencing homelessness. It aims to improve access to and engagement with health and social care, and ensure care is coordinated across different services.

Please see recommendation 1.5.6

  • Guide
  • Film

Date published: March 2022


Reasonable Adjustments - small changes that can help people with a learning disability

Resource creator: Mencap

This guide details the top 10 reasonable adjustments for people with a learning disability in hospital Under the Equality Act 2010, all disabled people have the right to reasonable adjustments when using public services, including healthcare.

These adjustments remove barriers that disabled people would otherwise face in accessing these services

  • Guide

Date published: December 2021


Equally outstanding

Resource creator: Care Quality Commission

This guide from the CQC aims to help providers put equality and human rights at the heart of their improvement work so that the quality of care gets better for everyone.  It looks at case studies and identified nine common success factors. 

  • Guide

Date published: November 2018


Community engagement: improving health and wellbeing and reducing health inequalities (NG44)

Resource creator: National Institute of Health and Care Excellence (NICE)

This guideline covers community engagement approaches to reduce health inequalities, ensure health and wellbeing initiatives are effective and help local authorities and health bodies meet their statutory obligations.

  • Guide

Date published: March 2016



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