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GO Online: Inspection toolkit

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Workforce wellbeing and enablement

The CQC inspection focus on wellbeing extends to your own staff teams as much as the people you support. Whilst the CQC will look at this as part of Well-led focus, supporting staff wellbeing is also central to being a Caring service.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Workforce wellbeing and enablement

Duration 01 min 27 sec

The CQC will look at how you support the wellbeing of your team as part of the inspection focus.

It is important that if the service is going to meet CQC expectations, then there will be a need to show how you protect their own wellbeing. This is a relatively new area of CQC inspection focus and one which the regulator deems as important to empowering your team to deliver good quality care themselves.

The CQC will primarily look at the support you have in place to protect staff wellbeing and enable them to deliver person-centred care. The CQC will look at various ways that this might be achieved, including how you promote non-discriminatory practice across the service and protect human rights.

Be prepared to share examples of how your supervision and support, staff development and wellbeing initiatives meet the needs of your own colleagues. Expect CQC inspectors to speak with the staff team to understand how successful these approaches are.

Your wellbeing initiatives should extend beyond the paid workforce too, so consider how you support unpaid carers and volunteers.

There might also be some crossover with how you support and empower your workforce with whistleblowing and raising concerns.

To learn more about how you can meet this area of CQC inspection, take a look at GO Online.

Watch the film here: https://vimeo.com/787631365

Resources

The practical resources below can help you to strengthen this area of CQC inspection. Use the filter to choose different types of resources or select based on related prompt.

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Introductory modules for managers - Supporting and developing teams

Resource creator: Skills for Care

For those looking to progress into care management, Skills for Care has produced two eLearning modules looking at how you support and develop teams.

This is part of the wider Introductory modules for managers, eLearning which offers engaging introductions to key topic areas to pique learners’ interest and provide opportunities to reflect, ideas to improve practices, and motivation to learn more.

Based on the Manager Induction Standards, the modules feature up to date content and increased accessibility for learners. 

  • Learning

Date published: October 2022



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