To deliver evidence-based care and treatment for the people you support, you will need to ensure that the service is delivering care that is aligned with the latest legislation and standards.
When assessing people’s needs, what you offer to support them must reflect the latest good practice and evidence-based research. This will require managers and leaders to keep themselves up to date.
These changes can sometimes be introduced at short notice – such as the frequently updated guidance issued during the pandemic, so you must have the capacity to review and revise processes quickly on occasion.
The CQC will look at how your quality assurance monitors compliance with the latest legislation and good practice. They will also expect a good understanding and strict compliance with national standards and their own regulations.
It is important that you ensure the care you deliver reflects the latest guidance from professional bodies such as the National Institute for Health and Care Excellence. As new guidance is introduced, staff will need to be effectively trained to understand and comply with these changes.
Where your service supports people to be well-fed and hydrated, inspectors will look at how what you provide is aligned with the latest good practice and meets people’s needs in these important areas of care.
Effective outcomes will also look at how your service protects people from discrimination. This includes their protected characteristics under the Equality Act.
In addition to the CQC inspection interviews, be prepared to share various documents including:
- care assessments
- care plans, reviews, and outcome records
- complaints and compliments
- and your Equality and diversity policy.
GO Online has compiled together recommendations, examples, and resources to help this area of CQC inspection.
Watch the film here: https://vimeo.com/788202511