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Single Assessment Framework version

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GO Online: Inspection toolkit

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Workforce wellbeing and enablement

The CQC inspection focus on wellbeing extends to your own staff teams as much as the people you support. Whilst the CQC will look at this as part of Well-led focus, supporting staff wellbeing is also central to being a Caring service.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Workforce wellbeing and enablement

Duration 01 min 27 sec

The CQC will look at how you support the wellbeing of your team as part of the inspection focus.

It is important that if the service is going to meet CQC expectations, then there will be a need to show how you protect their own wellbeing. This is a relatively new area of CQC inspection focus and one which the regulator deems as important to empowering your team to deliver good quality care themselves.

The CQC will primarily look at the support you have in place to protect staff wellbeing and enable them to deliver person-centred care. The CQC will look at various ways that this might be achieved, including how you promote non-discriminatory practice across the service and protect human rights.

Be prepared to share examples of how your supervision and support, staff development and wellbeing initiatives meet the needs of your own colleagues. Expect CQC inspectors to speak with the staff team to understand how successful these approaches are.

Your wellbeing initiatives should extend beyond the paid workforce too, so consider how you support unpaid carers and volunteers.

There might also be some crossover with how you support and empower your workforce with whistleblowing and raising concerns.

To learn more about how you can meet this area of CQC inspection, take a look at GO Online.

Watch the film here: https://vimeo.com/787631365

Recommendations

These recommendations act as a checklist to what the CQC will be looking for. Skills for Care has reviewed hundreds of inspection reports and identified these recommendations as recurring good practice in providers that meet CQC expectations.

The CQC is non-prescriptive, which means they don’t tell you what must be done in order to meet their Quality Statement. These recommendations are not intended to be a definitive list and some recommendations might not be relevant to your service. We hope they help you reflect on what evidence you might wish to share with the CQC.

Workforce wellbeing and enablement

  • We ensure our staff have regular breaks and rest areas.
  • We can evidence how we promote wellbeing and associated support to our managers and staff.
  • We understand the importance that staff wellbeing has on the quality of care they provide and invest accordingly. Where staff are struggling, extra support is provided.
  • We have adopted a person-centred approach to supporting our managers and staff team, tailoring this around their needs.
  • We manage the service to ensure that there is no discriminatory practice and empower staff to raise concerns on such matters (e.g., whistleblowing).
  • We ensure that our staff human rights and wellbeing are protected at all times and act promptly if concerns are raised.
  • We ensure that our wellbeing and support is available to all working for our organisation in a paid or voluntary capacity, including carers.
  • We support and empower our staff team to have autonomy on decision making and demonstrate leadership as appropriate to their role.
  • We maintain regular supervisions that provide our staff team members with opportunities to discuss wellbeing and support needs. These encourage inclusivity, active listening, and open conversations.
  • Our managers and leaders have created a culture where we reward and recognise our staff for the quality of care they provide.
  • Our managers and leaders have created a culture where we reward and recognise our staff for the quality of care they provide.
  • We keep all information about manager and staff wellbeing confidential and associated documented is securely stored, including compliance with UK GDPR.
  • We provide access to specialist training and expert support to help improve staff health and wellbeing needs.
  • We regularly review our wellbeing and support as part of ongoing quality assurance and staff surveys. After identifying what improvements could be made, we act upon areas for improvement.
  • We benchmark our wellbeing initiatives and support with other services, ensuring we are aligned with good practice and effective initiatives.

Developed in partnership with

Skills for Care Ltd, West Gate, Grace Street, Leeds, LS1 2RP. Registered company no. 3866683. Registered in England charity no. 1079836.
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