The CQC will be particularly interested in how your service ensures works with others to establish and maintain safe systems of care.
By getting this right, the CQC know that your and other services that you work with will be able to provide a safe continuity of care through the system, including when people move between different services.
This requires close and effective relationships with other services and a willingness to manage the best interests of the people you support when moving between different parts of the health and social care system.
To meet CQC expectations, your service will need to have robust systems and processes - and associated compliance – to meet people’s needs. There should also be clear and well documented plans for when people move between services.
It is important that staff share information effectively and securely about people’s care and treatment. This includes staff handovers within your service as well as your communications with other services engaged in the care you provide to an individual.
The CQC inspectors will want to interview the people you support, your staff team and other services you engage with as part of understanding whether you meet this area of inspection. They may also want to review documentation such as correspondence and referrals from other services.
To learn more about how you can meet this area of CQC inspection, take a look at GO Online.
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