Responsive care looks at how your service is joined up with others in the local community, including healthcare to provide effective continuity of care and seamless service.
With health and care provision continuing to evolve, the CQC will want to know how you ensure your service is effectively engaged with others and these relationships support you to better support people’s choices.
Be prepared to explain how you connect with the wider community and manage relationships with changing healthcare systems to best serve the people you support. Share examples about how such connections and effective ways of working enable better continuity of care, support, and treatment.
The CQC inspectors may want to interview people, managers, and staff from across your service, but they also want to speak to external organisations you are connected with. This may include reviewing feedback from community groups, voluntary organisations, local authorities, and Integrated Care Systems.
To learn more about how you can meet this area of CQC inspection, take a look at GO Online.
Watch the film here: https://vimeo.com/788208508