Ensuring that there is effective coordination between services is an essential part of most people’s care and support.
Whether responding to hospital admissions and discharges, or simply working with another local care service which the person also uses, this is something you need to be able to manage well.
Effective care, support and treatment is often reliant on people needing the support of not only your service but other organisations and professionals in health and social care.
During their inspections, the CQC will often want to speak with the people you support, their friends, carers and relatives. Inspectors will ask about communications and how well the staff understand their needs of using wider health or social care services.
The CQC’s interviews with staff, volunteers and managers will often look at how changing needs are assessed and acted upon quickly, as well as discussing referral processes.
In addition to the interviews, CQC inspectors may ask to review various documents including:
- referrals to and from other services.
- communications with commissioners and others about changing needs.
- and Complaints and compliments.
To help you understand what you need to meet CQC standards, please refer to the recommendations, examples, and resources in GO Online.
Watch the film here: https://vimeo.com/788202545