The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
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Independent whistleblowing helpline
The provider had introduced a dedicated separate whistle blowing line with an independent company with a 24-hour phone line, to encourage staff, visitors and people to come forward with any concerns. Posters had been displayed in offices and in newsletters and correspondence about this.
Read more about this service here.
Care provider: Avenues South East
Date published: November 2022
Safeguarding panel role supporting Shared Lives service
In a Shared Lives service, an additional layer of scrutiny ensured people were kept safe. Safeguarding panels reviewed any concerns about potential placements so that placements could be rigorously scrutinised and considered before a placement proceeded. This review further protected people by not exposing them to any undue harm.
Read more about this service here.
Care provider: Shared Lives Scheme - Coventry City Council
Date published: April 2020
Outstanding approaches to safeguarding
People were protected by staff who knew how to recognise signs of possible abuse. The provider had also completed their 'Safeguarding Adults' training within their Masters at Surrey University and was a good role model for staff.
Staff knew who to contact externally should they feel their concerns hadn’t been dealt with appropriately by the service. The Provider Information Record (PIR) showed the service had made appropriate referrals to the local safeguarding team to investigate, including an issue with family interaction.
Safeguarding issues were discussed regularly within meetings to ensure everyone understood the different forms of harm and abuse. As staff knew people so well, they felt well equipped to know when people weren’t their usual selves. There were very few incidents between people living at the home because staff knew their needs and personalities well.
Read more about this service here.
Care provider: Wisteria House Dementia Care Ltd
Date published: January 2019
Provider specific safeguarding training
The service developed their own learning materials that included films where management acted out various safeguarding scenarios.
This saw the leadership team portraying roles such as people needing care and support, as well as staff and visitors, and had showed potential abusive situations for staff to recognise and discuss.
The films helped staff learn how to recognise potential abuse and report it in an informal and non-threatening atmosphere.
Care provider: Anonymous
Date published: April 2018
Supporting your adult safeguarding team
The registered manager volunteered to be a representative for local providers on the local authority ‘safeguarding adults board’. This board meets quarterly and aims to gather the local provider’s ‘voice’ while considering the ‘making safeguarding personal’ policy.
Being part of the board enabled the registered manager to forge new relationships with partners they wouldn’t normally have had the opportunity to meet.
Read more about the service here.
Care provider: Grove Residential Care, Walthamstow
Date published: April 2018
Safeguarding champions
The programme focused on using person-centred approaches and tools to support meaningful, positive conversations with people and ‘seeing people as experts in their own lives’.
Champions attended a one-day person-centred thinking awareness session to ensure they have the knowledge and tools to carry out the role. They worked together to share best practice and provide a trusted point of contact for families to express concerns (in addition to the service’s manager).
Read more about the service here.
Care provider: West Sussex County Council
Date published: April 2018
Working with your local authority
Our local authority adult safeguarding teams receive our incident log on a monthly basis. This clearly outlines details of the incident, action taken, lessons learnt and how it’s cascaded to the team.
The local authority will continue to support, if necessary, by visiting the setting, discussing how things could be done differently and providing examples of how other settings have dealt with similar situations.
We attend safeguarding team forums where incidents and examples are shared, and group discussions take place on lessons learnt. Speakers from all areas of expertise attend and give a presentation on their professional area so that we can implement these processes in our setting to further enhance or improve the service.
Read more about the service here.
Care provider: Simply Care (UK) Ltd
Date published: April 2018
Challenging poor practice
We take a values-based recruitment approach. We not only encourage; we expect staff to be aware of what bad practice looks like and also have the confidence and ability to challenge this without fear of any repercussions. If something looks or feels wrong, then challenge it regardless of who’s doing this.
Read more about the service here.
Care provider: Thistle Hill Hall (Debdale Specialist Care Ltd)
Date published: April 2018