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GO Online: Inspection toolkit

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Care provision, integration and continuity

Being responsive means being aware of and effectively connected into the wider health and social care sector, including understanding how this works at a system level.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Care provision, integration and continuity

Duration 01 min 17 sec

Responsive care looks at how your service is joined up with others in the local community, including healthcare to provide effective continuity of care and seamless service.

With health and care provision continuing to evolve, the CQC will want to know how you ensure your service is effectively engaged with others and these relationships support you to better support people’s choices.

Be prepared to explain how you connect with the wider community and manage relationships with changing healthcare systems to best serve the people you support. Share examples about how such connections and effective ways of working enable better continuity of care, support, and treatment.

The CQC inspectors may want to interview people, managers, and staff from across your service, but they also want to speak to external organisations you are connected with. This may include reviewing feedback from community groups, voluntary organisations, local authorities, and Integrated Care Systems.

To learn more about how you can meet this area of CQC inspection, take a look at GO Online.

Watch the film here: https://vimeo.com/788208508

Practical examples

The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection. Use the filter to choose different types of examples or select based on related prompt.

If you have an example you would like to share, please e-mail employer.engagement@skillsforcare.org.uk.

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4 example(s) found

Effective integration with the community nursing team, reablement team, and GP practice

The service integrated with health and social care colleagues exceptionally well. Staff provided support in the community in conjunction with health and social care colleagues for example, staff were trained to carry out delegated health tasks from both the community nursing team and GP practice, which reduced the time people had to wait for some health interventions, such as compression stockings and inhalers.  

The reablement support provided by staff to people was therapy led. Occupational therapy and physiotherapy teams supported staff to devise therapeutic reablement goals for people. Joint visits took place between staff and therapists. This meant that skills and knowledge were shared, and the ordering of low level equipment, meant that people did not have to wait for long for therapy.

Read more about this service here.

Care provider: Community Support Services Micare

  • Case study

Date published: March 2023


Social care needs to be at the table with Integrated Care Boards

In this two-minute audio clip from the Care Exchange podcast, Jo-Anne Wilson MBE talks about the importance of adult social care providers need to be represented on Integrated Care Boards (ICBs) to ensure priorities are addressed.

You can listen to the full podcast here. Access our whole Care Exchange series here.

Read more about this service here.

Care provider: Royal British Legion Nursing Home

  • Audio

Date published: March 2023


One Devon: Devon ICS’ approach to integrating their workforce across the system

Devon Integrated Care System (ICS) established the One Devon partnership, a collaboration between the NHS, social care, local councils and voluntary communities, social enterprise sector and people who use services in the Devon community. The aim of this partnership is to assure that everyone in Devon has an equal chance to live long, healthy and happy lives. Prior to One Devon, the services across Devon were working in silos. 

Read the full case study here

Care provider: One Devon partnership

  • Case study

Date published: November 2022


Building trust between social care and health organisations

We spoke to employers to find out how they work with each other and other sectors. Our seven top tips help you build effective relationships and refine ways of working with different organisations in your care system.

Read the full article here

Care provider: Skills for Care

  • Case study



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