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GO Online: Inspection toolkit

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Workforce wellbeing and enablement

The CQC inspection focus on wellbeing extends to your own staff teams as much as the people you support. Whilst the CQC will look at this as part of Well-led focus, supporting staff wellbeing is also central to being a Caring service.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Workforce wellbeing and enablement

Duration 01 min 27 sec

The CQC will look at how you support the wellbeing of your team as part of the inspection focus.

It is important that if the service is going to meet CQC expectations, then there will be a need to show how you protect their own wellbeing. This is a relatively new area of CQC inspection focus and one which the regulator deems as important to empowering your team to deliver good quality care themselves.

The CQC will primarily look at the support you have in place to protect staff wellbeing and enable them to deliver person-centred care. The CQC will look at various ways that this might be achieved, including how you promote non-discriminatory practice across the service and protect human rights.

Be prepared to share examples of how your supervision and support, staff development and wellbeing initiatives meet the needs of your own colleagues. Expect CQC inspectors to speak with the staff team to understand how successful these approaches are.

Your wellbeing initiatives should extend beyond the paid workforce too, so consider how you support unpaid carers and volunteers.

There might also be some crossover with how you support and empower your workforce with whistleblowing and raising concerns.

To learn more about how you can meet this area of CQC inspection, take a look at GO Online.

Watch the film here: https://vimeo.com/787631365

Practical examples

The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection. Use the filter to choose different types of examples or select based on related prompt.

If you have an example you would like to share, please e-mail employer.engagement@skillsforcare.org.uk.

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4 example(s) found

How to know and support your staff

In this one-minute audio clip from the Care Exchange podcast, Aeon Anderson talks about team meetings, supervision and other methods to get to know his staff and provide the support they need.

You can listen to the full podcast here. Access our whole Care Exchange series here.

Read more about this service here.

Care provider: African Caribbean Community Initiative

  • Audio

Date published: May 2023


Setting time aside to support the team

In this two-minute audio clip from the Care Exchange podcast, Jo-Anne Wilson MBE talks about different initiatives to support staff wellbeing, ensuring they feel supported and do not take their concerns home.

You can listen to the full podcast here. Access our whole Care Exchange series here.

Read more about this service here.

Care provider: Royal British Legion Nursing Home

  • Audio

Date published: March 2023


Focus on making staff feel safe and what supervision and support is available

In this two-minute audio clip from the Care Exchange podcast, Ruth French talks about how her service introduced a valuable resource to support staff wellbeing, backed up by 1-2-1 and ongoing support for on-going dialogue.

You can listen to the full podcast here. Access our whole Care Exchange series here.

Read more about this service here.

Care provider: Stow Healthcare

  • Audio

Date published: March 2022


How we train and support staff wellbeing

In this one-minute audio clip from the Care Exchange podcast, Sue Anne Nnamani explains how they provide training to support mental health and wellbeing.

You can listen to the full podcast here and access our latest episodes of The Care Exchange here.

Read more about the service here.

Care provider: Priscilla Wakefield House

  • Audio

Date published: December 2020



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