Good governance and management are the bedrock of adult social care services being able to provide good and outstanding care.
To assure themselves that there are good governance and management arrangements at your service, the CQC will most likely look at:
- your systems and processes, including record management
- data and digital security, including how you ensure these are effectively and safely managed
- different roles and responsibilities across the service, including how these are clearly understood across the staff team
- how you manage risk at a system level, including what you do to ensure the service is suitably prepared for emergencies and can sustain itself against financial and staffing challenges.
- the inspectors will also be looking for compliance with the need to submit notifications and data to the CQC and relevant bodies.
The inspection interviews will involve your owners, leaders and managers and potentially external professionals such as the local care commissioners who use your service. The CQC may also speak with the people you support and the wider staff team, exploring how your governance arrangements make a difference.
The inspectors may request to review quite a comprehensive list of documents and evidence including policies and procedures related to governance, delegation, decision making, data protection, system security, quality monitoring, and performance management.
There are additional recommendations, examples, and resources to help you in GO Online.
Watch the film here: https://vimeo.com/790356859