This area of inspection will look at how people - or those with authority to act on their behalf - are actively engaged in the planning of the care and support that they – or their loved ones - receive.
This is about how successful your service is in engaging people in planning their care, taking into account their personal goals and ambitions. It will look at your initial assessments of care needs and how this continues to evolve.
Person-centred care plans means that staff understand the people they support, including their personal history, interests, and aspirations.
The CQC interviews with people, friends and relatives are likely to explore views around the care planning process and how their views are included. Meanwhile, the inspector’s discussions with managers and staff will check understanding and examples of person-centred care in practice.
If they visit the service, inspectors will observe how person-centred is being delivered … and how closely this aligns with the care plans.
Documented evidence in the form of the following may be reviewed:
- care assessments
- care plans and reviews
- complaints and compliments
- and staff training records.
Take a look at GO Online for resources, practical examples and recommendations to help you to strengthen your person-centred care.
Watch the film here: https://vimeo.com/788208480